Key Account Manager (Remote, Philadelphia)

Blacksmith Agency; Pennsylvania; Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency specializing in paid media, SEO, CRO, and web. As Key Account Manager, you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will manage retention, drive renewals, and pursue expansion across a seven-figure annual quota, working with strategists and the delivery team to ensure a unified client voice.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Track record of retaining clients and selling them more work with measurable results.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals, and early warnings when an account drifts.
• Upsells and expansion: identify the next project inside each client and sell it.
• A seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery team to present one clear voice to the client.

Skills

Account management

Quota carrying

Client communication

Remote work

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Key Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.