Account Manager (Remote, Chicago)

Blacksmith Agency; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring clients, maintaining relationships, renewals, and growth.

You will upsell, coordinate with strategists and delivery teams to present a single voice to clients, and manage a seven-figure annual quota across retention and upsells. This full-time remote role offers base plus commission (50/50) and requires agency account

Qualifications

• Experience in marketing/digital/creative/advertising agency environments.
• Proven record of keeping clients and selling more work with measurable results.
• Comfort working with a quota and deriving growth from existing accounts.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew the existing client base while watching for expansion opportunities.
• Identify and close upsell opportunities inside each account.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a unified client voice.

Skills

Account management

Client retention

Upselling

Stakeholder communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.