Account Manager (Remote, Louisville)

Blacksmith Agency; Louisville (KY); Remote; USD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency LLC is seeking an Account Manager to own a portfolio of recurring agency clients. You will retain relationships, renew contracts, and drive expansions while coordinating with strategists and delivery teams to present a single voice to clients.

The role offers base pay plus commission with a 50/50 split, and is remote with USA or Canada eligibility.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Demonstrated track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota and driving renewals and expansions.

Responsibilities

• Retention across your book: manage relationships, renewals, and early warnings when drift occurs.
• Upsells and expansion: identify next projects within each client and sell them.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single voice to the client.

Skills

Account management

Quota carrying

Client communication

Remote collaboration

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.