Agency Account Manager (Remote, Tampa)

Blacksmith Agency; Tampa (FL); Remote; USD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency specializing in paid media, SEO, CRO, and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, with the sales team bringing in new clients while you grow the existing book.

Base plus commission, split 50/50, and a seven-figure annual quota across retention and upsells. You will work with strategists and delivery teams to ensure a single clear voice to clients.

Qualifications

• Agency account management experience required.
• Proven ability to retain clients and upsell work.
• Comfort with carrying a quota and selling additional services.
• Strong, clear communication with senior client stakeholders.

Responsibilities

• Own an established book of recurring agency clients.
• Retain relationships, renewals, and signal at-risk accounts.
• Identify and close upsells/expansion opportunities inside each client.
• Collaborate with strategists and delivery teams to present a unified voice to clients.

Skills

Account management

Client retention

Sales experience

Quota management

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.