Account Manager (Remote, Miami)

Blacksmith Agency LLC; Ohio; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Remote work

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

You will manage retention, renewals, and drive upsells across a seven-figure quota. Work with strategists and delivery teams to present a single voice to clients. This is a full-time remote role with base salary plus 50/50 commission.

Qualifications

• Agency account management experience in marketing, digital, or advertising
• Proven track record of retaining clients and selling additional work
• Comfort with carrying a sales quota
• Clear, calm communication with senior client stakeholders

Responsibilities

• Own retention across your book: relationships, renewals and early warning of drift
• Identify upsell opportunities and expand work within each client
• Achieve a seven-figure annual quota across retention and upsells
• Collaborate with strategists and delivery teams to ensure a single clear client voice

Skills

Account management

Client relationship management

Quota accountability

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.