Senior Account Manager

Otis Worldwide Corporation; Tempe (AZ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Healthcare coverage

Paid time off

Job summary

Otis Worldwide Corporation’s Urban Elevator Services Arizona unit is seeking a highly motivated and experienced Senior Account Manager in Tempe, AZ. This on-site role focuses on creating and managing customer relationships through sales achievement, problem solving, and comprehensive account management, with a view toward feeder to P&L and commercial leadership.

Day-to-day duties include managing a large portfolio of elevator units, serving as primary contact for estimates, billing questions,

Qualifications

• Must have strong customer service skills and ability to manage multiple projects
• Bachelor’s degree preferred and relevant sales/Account Mgmt experience considered
• Experience in a technical environment and working with cross-functional teams is a plus

Responsibilities

• Manage a large portfolio of elevator units and customers
• Serve as primary contact for estimates, billing questions, scheduling, and maintenance records
• Develop and expand the sales territory through cold calling and local market knowledge
• Drive renewals and repairs using Otis tools, ensuring timely responses to customer needs
• Coordinate with Operations to resolve customer issues and support PM activities

Skills

Customer service

Account management

Sales experience

Relationship building

Presentation skills

Team collaboration

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

## Senior Account ManagerApply: On-Site: OT703: SOZ, Urban Service AZ 2120 E 6th Street, Suite 13, Tempe, AZ, 85288 USA: Full time: Posted Today: 20168714**Date Posted:**2026-09-08**Country:**United States of America**Location:**OT703: SOZ, Urban Service AZ 2120 E 6th Street, Suite 13, Tempe, AZ, 85288 USAUrban Elevator Services (UES) Arizona is searching for a highly motivated and experienced Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management. We see this role as a feeder to P&L and commercial leadership.**On a typical day you will:*** Manage a large portfolio of elevator units and customers.* Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling* Build relationships by contacting customers on a rotational basis or as dictated by customer expectations* Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics* Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities* Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts* Assist with customer concern resolution along with Operations, including Service PM and Supervisor* Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results**What you will need to be successful:*** High school diploma or equivalent required; bachelor’s degree preferred* Excellent demonstrated customer service skills required* Ability to work in a highly team-oriented and dynamic environment* Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers* Needs to be self-motivated and able to manage many simultaneous projects and responsibilities* Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software* Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills* Previous sales experience preferred**What we offer:*** The chance to work for an industry-leading brand with an historic legacy* A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program* We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.* Enjoy three weeks of paid vacation, along with paid company holidays* We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.* Life insurance and disability coverage to protect you and your family.* Voluntary benefits, including options for legal, pet, home, and auto insurance.* We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.* Pursue your educational goals with our tuition reimbursement program.* Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.## *Urban Elevator Services Arizona is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you!*If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].*