Client & Operations Account Manager

CBRE Global Workplace Solutions (GWS); San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE is seeking an Account Manager to oversee a small to medium-sized team delivering client commitments in our Global Workplace Solutions division. You will coordinate the staff, manage schedules, supervise performance, and build strong client relationships across accounts.

Responsibilities include coordinating resources for projects, defining scopes with sales, monitoring service levels, and ensuring delivery against contractual obligations.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• P&L management and budget management experience.
• Facilities or property management experience.
• Vendor and people management experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

P&L Management

Facilities Management

Vendor Management

Leadership

MS Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE is seeking an Account Manager to oversee a small to medium-sized team delivering client commitments in our Global Workplace Solutions division. You will coordinate the staff, manage schedules, supervise performance, and build strong client relationships across accounts.

Responsibilities include coordinating resources for projects, defining scopes with sales, monitoring service levels, and ensuring delivery against contractual obligations.