Senior Account Manager API Platform Growth

NexHealth, Inc.; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision (up $

401K and commuter benefits

Flexible PTO

Stock options

Job summary

NexHealth, Inc. seeks a Senior Account Manager to own revenue expansion with a strong technical backbone across a diverse healthcare customer base.

You will manage the ongoing relationship, understand client build plans, and drive expansion that follows from the API. Based in the United States, preferably the San Francisco area, you will run regular business reviews, identify upsell, coordinate with Engineering, and keep CRM forecasts accurate as NexHealth scales its infrastructure layer for

Qualifications

• 4+ years in an account management, customer success, or solutions engineering role at a SaaS or API-first company, with demonstrated ownership of expansion revenue.
• A track record of growing accounts, not just renewing them. You have a clear understanding of what drove NRR in your prior roles and how you contributed to it.
• Technical fluency with APIs and developer workflows. You do not need to write production code, but you need to understand how customers integrate, where integrations break, and what good looks like.
• Experience navigating multi-stakeholder accounts. In health-tech, the economic buyer, the technical owner, and the day-to-day user are rarely the same person.
• Commercial orientation. You are not in this role to manage relationships. You are in it to grow them.
• CRM discipline and comfort with data. You track your book rigorously and you can build a credible expansion forecast.

Responsibilities

• Own revenue expansion for the existing customer base.
• Drive multi-location growth.
• Identify and close upsell and cross-sell opportunities.
• Serve as the primary technical relationship for your accounts.
• Surface expansion-blocking issues and resolve them.
• Manage a named account portfolio.
• Run regular business reviews.
• Build and execute expansion plans by account.
• Work closely with Engineering and Solutions Engineering on complex technical questions.
• Coordinate handoffs with the sales team.
• Keep the CRM current and the forecast accurate.

Skills

Account management

Customer success

Solutions engineering

APIs

Developer workflows

CRM discipline

Expansion revenue

Tools

CRM platforms

Job description

NexHealth, Inc. seeks a Senior Account Manager to own revenue expansion with a strong technical backbone across a diverse healthcare customer base.

You will manage the ongoing relationship, understand client build plans, and drive expansion that follows from the API. Based in the United States, preferably the San Francisco area, you will run regular business reviews, identify upsell, coordinate with Engineering, and keep CRM forecasts accurate as NexHealth scales its infrastructure layer for