Account Manager - Enterprise

NexHealth; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision coverage

401K and commuter benefits

Flexible PTO

Job summary

NexHealth is looking for an experienced Enterprise Account Manager to manage relationships with complex, multi-location customers. In this senior post-sale role, you will ensure customer success and retention through strategic engagement and proactive risk management.

The ideal candidate has 5-7 years of experience in Enterprise SaaS account management and a strong executive presence. The role offers a competitive salary range of $130,000 to $160,000 along with substantial benefits.

Qualifications

• 5–7 years of Enterprise SaaS account management experience.
• Proven ownership of renewals with complex, multi-stakeholder customers.
• Healthcare experience is a plus, not required.

Responsibilities

• Own post-sale success and retention for a defined Enterprise portfolio.
• Lead strategic business reviews demonstrating impact and roadmap alignment.
• Identify risks and elevate them appropriately.

Skills

Enterprise SaaS account management experience

Strategic communication skills

Ability to prioritize and focus on high-impact work

Job description

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one‑tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room?

NexHealth’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on‑premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.

• Founded: 2017
• Headquarters: San Francisco, CA
• Funding: $177M Series C
• Employees: 200+
• Trusted by tens of thousands of providers and hundreds of health‑tech developers — forging the infrastructure layer that modern healthcare needs

About The Role

NexHealth is seeking an Enterprise Account Manager to own and grow relationships with our most complex, multi‑location customers. This is a senior post‑sale role focused on value realization, renewal ownership, and executive engagement — not reactive account coverage.

What You’ll Do

• Own post‑sale success and retention for a defined Enterprise portfolio
• Translate pre‑sale objectives into actionable success plans
• Lead strategic business reviews demonstrating impact and roadmap alignment
• Build trusted relationships with executive sponsors and champions
• Proactively identify risks and elevate them appropriately
• Own renewal strategy and execution
• Surface opportunities for account growth and expansion in partnership with AEs
• Collaborate cross‑functionally to ensure customer commitments are met

What You’ll Bring

• 5–7 years of Enterprise SaaS account management experience
• Proven ownership of renewals with complex, multi‑stakeholder customers
• Strong executive presence and strategic communication skills
• Demonstrated success driving change management in multi‑location organizations
• Ability to prioritize, set boundaries, and focus on high‑impact work
• Healthcare experience is a plus, not required
• Strategic business reviews delivered consistently and effectively
• Executive relationships are active and productive
• Renewal goals are met or exceeded
• Risks are identified early and addressed proactively
• Customers see NexHealth as a strategic partner

Compensation

Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions. Variable compensation type is determined by your role and level. Other benefits may include stock options, an unlimited paid time off policy, and up to 100% coverage on medical, vision and dental insurance.

NexHealth Compensation Range: $130,000—$160,000 USD

Benefits

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• High‑impact work that directly improves the healthcare experience for millions

Our Values

• Solve the customer’s problems, not yours
• Do the things others are not willing to do
• Take ownership
• Say what’s on your mind, with positive intent
• Default trust
• Think in first principles

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact [e-mail] to request assistance.