Senior Account Management & Payer Contract Lead

Merck; Madison (WI); Remote; USD 142,000 - 224,000; Full time

Job summary

Merck is seeking an Integrated Account Management Customer Manager (CM) to deliver end-to-end contracting services and enable affordable patient access through strong internal and external relationships. You will manage the end-to-end contract lifecycle for health plan and PBM contracts, working with field personnel and senior leadership to optimize profitability and access.

The role requires advanced proficiency in cross-functional collaboration, strategic thinking, and financial acumen, with

Qualifications

• BA/BS degree or equivalent
• Proven account management capability with PBM, MCO, and Health Plan accounts
• Proven ability to negotiate, finalize, and execute on contracts
• Proven ability to deliver high accuracy financial analyses and communicate results to senior leadership
• Proven ability to drive key initiatives to completion and deliver results on time
• Proven ability to set clear priorities, adapt quickly, and deliver results in a fast-moving environment
• Proven ability to think strategically, build strong relationships, make sound business decisions, analyze complex issues, and turn plans into action

Responsibilities

• Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts for pharmaceutical and medical benefit products
• Serves as internal-facing counterpart to NAD to drive activities such as:
• Implementation and negotiation of contracting initiatives
• Evaluation/review of account performance and segment trends to optimize net sales for our company products
• Balance improved customer performance with our company business objectives
• Identification and execution of contracting opportunities that meet profitability and access objectives
• Engagement with our company Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectives
• Development and implementation of Customer Account Plans
• Establishes and maintains meaningful relationships with internal and external contract decision makers
• Drives collaboration among our company stakeholders to work toward agreements that are mutually beneficial to the Customer and Our company
• Interprets legal language and understands its implications to develop Terms & Conditions, including identifying business-related areas of risk and exposure, in partnership with commercial attorneys or other internal counsel
• Understands rules and contracting processes; uses that knowledge to identify creative solutions to successfully negotiate with internal our company teams and/or Customers
• Coordinates financial, trend, or data modeling analytic results and implications to support negotiations
• Oversees internal evaluations and analyzes of customer contracts
• Utilizes data analytics techniques to inform inputs/outputs of sophisticated analyses; can draw logically sound, data-driven conclusions about contract scenarios
• Accurately applies appropriate analogy models and customer understanding to best recommend discounting options with customer financial modeling and profitability metrics
• Monitors marketplace trends and regulatory changes that could influence contracts
• Proactively gathers and analyzes product level information from other CMs and collaborates with Payer Marketing to guide payer marketing strategies
• Demonstrates awareness of and sensitivity by creating experiences for all customers and coworkers
• Utilizes strengths and acceptance in team members, customers, or other individual stakeholders to improve own performance

Skills

Account Management

PBM

MCO

Health Plan

Contract Negotiation

Financial Analysis

Cross-Functional Leadership

Payer Marketing

Strategic Thinking

Education

BA/BS degree or equivalent

Job description

Merck is seeking an Integrated Account Management Customer Manager (CM) to deliver end-to-end contracting services and enable affordable patient access through strong internal and external relationships. You will manage the end-to-end contract lifecycle for health plan and PBM contracts, working with field personnel and senior leadership to optimize profitability and access.

The role requires advanced proficiency in cross-functional collaboration, strategic thinking, and financial acumen, with