Senior Account Management & Contracts Lead

Merck; Olympia (WA); Remote; USD 142,000 - 224,000; Full time

Benefits offered by this job

Remote work

Bonus eligibility

Job summary

Merck is seeking a Senior Integrated Account Management Customer Manager to lead end-to-end contracting with PBM, MCO, and Health Plan accounts, drafting and negotiating utilization-based contracts while coordinating with field teams. You will partner with the NAD, analyze account performance, develop Customer Account Plans, and drive strategic initiatives across finance, payer marketing, and senior leadership.

This role requires strong cross-functional leadership and financial acumen.

Qualifications

• BA/BS degree or equivalent.
• Proven account management capability with PBM, MCO, and Health Plan accounts.
• Proven ability to negotiate, finalize, and execute on contracts.
• Proven ability to deliver high accuracy financial analyses and communicate results to senior leadership.
• Proven ability to drive key initiatives to completion and deliver results in a fast-moving environment.
• Proven ability to think strategically, build strong relationships, make sound business decisions, analyze complex issues, and turn plans into action.

Responsibilities

• Draft, revise, and negotiate utilization-based contracts for pharmaceutical and medical benefit products.
• Collaborate with NAD to drive contracting initiatives and coordinate with field personnel.
• Evaluate account performance and trends to optimize net sales and profitability.
• Develop and implement Customer Account Plans and establish relationships with decision makers.
• Coordinate with internal stakeholders (Finance, Payer Marketing, etc.) to align on strategies and pricing.
• Interpret legal language to develop Terms & Conditions with internal counsel.
• Provide data-driven analyses to support negotiations and business reviews.
• Monitor regulatory changes impacting contracts and identify opportunities to adapt.

Skills

Account Management

Account Planning

Accounts Development

Account Strategies

Bidding Process

Contract Management

Negotiation Planning

Data Analysis

Financial Acumen

Market Access

Payer Marketing

Cross-Functional Leadership

Education

BA/BS degree

Job description

Merck is seeking a Senior Integrated Account Management Customer Manager to lead end-to-end contracting with PBM, MCO, and Health Plan accounts, drafting and negotiating utilization-based contracts while coordinating with field teams. You will partner with the NAD, analyze account performance, develop Customer Account Plans, and drive strategic initiatives across finance, payer marketing, and senior leadership.

This role requires strong cross-functional leadership and financial acumen.