Senior Accommodations Manager (HR Operations)

Coda Search│Staffing; Miami (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Coda Search│Staffing seeks a Senior Accommodations Specialist to design and oversee a comprehensive workplace accommodations program. You will lead end-to-end processes from intake through determination, establish robust case management, and align governance with Legal and HR stakeholders.

The role requires deep ADA/ADAAA knowledge, strong policy development skills, and the ability to drive multiple workstreams in a build-from-scratch environment.

Qualifications

• 5+ years of direct experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Experience designing or significantly overhauling an accommodations program.
• Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments.
• Proven ability to develop employment-related policies, SOPs, and training programs that hold up under legal scrutiny.
• Strong project management skills; ability to drive multiple workstreams simultaneously in an ambiguous, build-from-scratch environment.
• Executive-level communication and stakeholder management skills.
• Proven utilization of AI technology to simplify and streamline workflows.

Responsibilities

• Design and document the end-to-end accommodations process, from intake through determination and monitoring.
• Establish case management infrastructure — data fields, workflow logic, documentation standards, and retention requirements.
• Develop a tiered case model that reflects the complexity of company's workforce.
• Define the governance model for the function: escalation paths, decision authority, Legal partnership triggers, and oversight mechanisms.

Skills

Accommodations program management

ADA/ADAAA knowledge

Policy development

Executive communication

Project management

AI workflow optimization

Education

Professional certification: ADAC, CPDM, CLMS, PHR/SPHR

Tools

ServiceNow

Job description

• 1. Design and document the end-to-end accommodations process, from intake through determination and monitoring, covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
• 2. Establish case management infrastructure — data fields, workflow logic, documentation standards, and retention requirements.
• 3. Develop a tiered case model that reflects the complexity of company's workforce, including corporate, field, and construction environments.
• 4. Define the governance model for the function: escalation paths, decision authority, Legal partnership triggers, and oversight mechanisms.

Policy, SOP & Resource Development

• 1. Review, and refine, and draft accommodations-specific policies, standard operating procedures, and associate- and manager-facing process guides.
• 2. Build interactive process templates, determination letter frameworks, and other repeatable documentation tools.
• 3. Develop a resource library aligned to company's business lines that enables the permanent team to operate with consistency and defensibility.

Stakeholder Alignment & Training

• 1. Engage HR leadership, Legal, Associate Relations, Leave of Absence, Benefits, and Workers' Compensation to align the new function with existing workflows and handoff points.
• 2. Design and deliver training for HR Business Partners and people managers on the interactive process, their legal obligations, and how to use the new tools & resources.
• 3. Serve as the senior subject matter resource for complex cases during the build period, modeling best-practice case handling alongside the incoming specialist.

• 1. Assess and recommend case management design in ServiceNow; lead or support implementation in partnership with HR Technology.
• 2. Define the reporting framework for the function: key metrics, data sources, reporting cadence, and audience-appropriate views (operational vs. executive).
• 3. Build initial dashboards or report templates that give the permanent team ongoing visibility into caseload, cycle times, and accommodation trends.

Transition Planning & Successor Readiness

• 1. Onboard the permanent Senior Accommodations Specialist, providing structured mentorship on both case management and program operations.
• 2. Develop a written program roadmap outlining the maturation priorities and milestones for the 12–24 months following the engagement.
• 3. Conduct a formal knowledge transfer and program handoff, ensuring the permanent team is fully equipped to operate independently.

Qualifications

Required

• 1. 5+ years of direct experience managing workplace accommodation programs under ADA/ADAAA, PWFA, and/or Title VII
• 2. Demonstrated experience designing or significantly overhauling an accommodations program — not just operating within one
• 3. Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment
• 4. Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments
• 5. Proven ability to develop employment-related policies, SOPs, and training programs that hold up under legal scrutiny
• 6. Strong project management skills; ability to drive multiple workstreams simultaneously in an ambiguous, build-from-scratch environment
• 7. Executive-level communication and stakeholder management skills
• 8. Proven utilization of AI technology to simplify and streamline workflows.

Preferred

• 1. Utilization of ServiceNow case management system or a strong technical aptitude for learning and navigating new systems.
• 2. Prior experience in a contract, consulting, or interim program build capacity — comfortable with defined engagement timelines and clean handoffs
• 3. Background in vocational rehabilitation, occupational health, or disability management
• 4. Familiarity with intersecting leave frameworks (FMLA, state leave) and workers' compensation processes
• 5. Experience in homebuilding, construction, real estate, or another industry with a significant non-desk workforce
• 6. Professional certification: ADAC, CPDM, CLMS, PHR/SPHR, or equivalent

Core Competencies

• 1. Program Architecture — Translates a blank slate into a durable, scalable operational model; knows what good looks like from day one
• 2. Legal & Compliance Acumen — Applies deep, current knowledge of disability and accommodation law to both individual cases and program-level design decisions
• 3. Builder's Judgment — Prioritizes ruthlessly in a constrained timeline, sequencing the work that creates the most leverage for the permanent team
• 4. Stakeholder Influence — Aligns cross-functional partners without formal authority; earns trust quickly in a new environment
• 5. Knowledge Transfer — Teaches, documents, and systematizes in ways that outlast the engagement; defines success as what others can do after you leave
• 6. Executive Presence — Communicates program status, risks, and recommendations clearly to HR and business leadership
• 7. Case Load Management — Balances active caseload demands with program-building priorities; triages effectively, maintains momentum, and escalates risks when needed