Accommodations Program Manager

Gravity IT Resources; Miami (FL); On-site; USD 83,000 - 152,000; Part time

Job summary

Gravity IT Resources in Miami, FL is seeking an Accommodations Program Manager (HR Operations) on a 6–9 month contract to lead the creation of a centralized reasonable workplace accommodations program. The role will design the operating model, workflows, governance, documentation, and a ServiceNow-enabled case management framework while managing an active caseload.

The successful candidate will mentor the permanent Senior Accommodations Specialist, onboard a capable team, and deliver a 12–24

Qualifications

• 5+ years of direct experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Experience designing or significantly overhauling an accommodations program (not just operating within one).
• Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations across diverse workforce populations, including field or complex environments.

Responsibilities

• Design end-to-end accommodations process from intake through determination.
• Establish case management infrastructure (data fields, workflow logic, documentation standards).
• Develop a tiered case model across diverse workforce environments.
• Define governance, escalation paths, and oversight mechanisms.
• Review and draft accommodations policies, SOPs, and manager guides.
• Build templates, determination letter frameworks, and documentation tools.
• Create a resource library aligned to business lines for consistency.
• Align HR/Legal/Leave/Benefits with clear handoffs across stakeholders.
• Design and deliver training for HRBPs and managers on obligations and tools.
• Serve as senior SME for complex cases during build; mentor incoming specialist.
• Assess ServiceNow design and support HR Tech implementation.
• Define reporting framework and initial dashboards; establish cadence.

Skills

ADA/ADAAA knowledge

PWFA knowledge

Title VII knowledge

Policy development

Project management

Stakeholder management

AI in workflows

ServiceNow familiarity

Tools

ServiceNow

Job description

Job:Accommodations Program Manager (HR Operations)
Location: Miami, FL
Job Type:Contract (6–9 Month Engagement)

What We Are Looking For

Our client is looking for experienced program architect to build a centralized Reasonable Workplace Accommodations function from the ground up. This temporary Accommodations Program Manager will lead the first 6–9 months of program build work while also supporting an active caseload. You’ll design the operating model, workflows, governance, documentation, training, and ServiceNow-enabled case management framework, and you’ll onboard/mentor the permanent Senior Accommodations Specialist who will take over after the engagement ends. Success is defined by the sustainability of what you leave behind: a functioning program, a capable team, and a clear roadmap.

Responsibilities

• Design and document the end-to-end accommodations process (intake through determination and monitoring) covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
• Establish case management infrastructure (data fields, workflow logic, documentation standards, retention requirements).
• Develop a tiered case model across diverse workforce environments (corporate, field, construction/complex settings).
• Define governance (escalation paths, decision authority, legal triggers, oversight mechanisms).
• Review/refine/draft accommodations policies, SOPs, and manager/associate-facing process guides.
• Build interactive templates, determination letter frameworks, and repeatable documentation tools.
• Create a resource library aligned to business lines to support consistency and defensibility.
• Align stakeholders across HR leadership, Legal, Associate Relations, Leave, Benefits, and Workers’ Compensation; define handoffs.
• Design and deliver training for HRBPs and people managers on legal obligations, the interactive process, and new tools/resources.
• Serve as senior SME for complex cases during build period; model best-practice case handling alongside the incoming specialist.
• Assess/recommend ServiceNow case management design; lead/support implementation with HR Technology.
• Define reporting framework (metrics, data sources, cadence, audience views); build initial dashboards/templates.
• Onboard and mentor the permanent Senior Accommodations Specialist with structured knowledge transfer.
• Develop a 12–24 month program roadmap and conduct formal handoff/transition planning.

Required Qualifications

• 5+ years of direct experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Demonstrated experience designing or significantly overhauling an accommodations program (not just operating within one).
• Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments.
• Proven ability to develop policies, SOPs, and training that hold up under legal scrutiny.
• Strong project management skills; ability to drive multiple workstreams in an ambiguous build-from-scratch environment.
• Executive-level communication and stakeholder management skills.
• Proven utilization of AI technology to simplify and streamline workflows.

Preferred Qualifications

• Experience using a ServiceNow case management system (or strong technical aptitude to learn/navigate new systems).
• Prior contract/consulting/interim program build experience; comfortable with defined timelines and clean handoffs.
• Background in vocational rehabilitation, occupational health, or disability management.
• Familiarity with intersecting leave frameworks (FMLA/state leave) and workers’ compensation processes.
• Experience in industries with significant non-desk workforce populations.
• Professional certification (ADAC, CPDM, CLMS, PHR/SPHR, or equivalent).

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.