Accommodation Advisor

Jobtailor; New Hampshire; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in New Hampshire seeks an experienced HR professional to lead accommodation processes under ADAAA. You will partner with Legal, Business Unit HR, Corporate Technology, and other stakeholders to influence decisions and implement tailored solutions.

You will manage 200-250 complex accommodation requests and ensure compliance with FMLA/ADAAA guidelines. Strong communication and leadership are essential.

Qualifications

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations preferred.
• Strong interpersonal skills to advise, influence and collaborate with Legal and partners.
• Passion for research accommodation solutions and leading in ambiguous situations.
• Ability to analyze case details and determine balanced solutions for associates and units.
• Background in Human Resources or Employee Relations.

Responsibilities

• Lead the interactive process with associates who have disabilities as defined by the ADAAA.
• Ensure compliance with ADAAA guidelines set forth by EEOC.
• Collaborate with Legal, HR, Corporate Technology and others to influence decisions and implement tailored solutions.
• Contribute to strategic efforts that promote accessibility and inclusion across the organization.

Skills

ADAAA knowledge

Leave management

Stakeholder engagement

Communication skills

Leadership

Problem solving

Time management

Caseload handling

Cross-functional collaboration

Relationship management

Education

Human Resources / Employee Relations

Job description

Responsibilities

• Lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADAAA).
• Ensure compliance with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC).
• Collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others to influence decision-making and implement tailored solutions.
• Contribute to strategic efforts that promote accessibility and inclusion across the organization.

Requirements

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred.
• Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
• Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.
• Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity.
• Background in Human Resources or Employee Relations.
• Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
• Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200–250 complex accommodation requests.
• Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
• Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
• Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
• Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).
• Effective problem-solving skills with a self-motivated approach and accountability for results.
• Comfortable navigating uncharted territory to develop effective accommodation solutions.