Temporary Accommodations Program Manager

WhiteCap Search; Miami (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

WhiteCap Search seeks a seasoned Accommodations Program Architect to design and implement a robust, scalable workplace accommodations function. You will lead all program build activities for 6–9 months, shaping infrastructure, workflows, and governance to anchor the function long-term.

You will collaborate with HR leadership, Legal, Leave, Benefits, and Workers' Compensation while designing training for HR Business Partners and managers.

Qualifications

• 5+ years of direct experience managing workplace accommodation programs under ADA/ADAAA, PWFA, or Title VII.
• Experience designing or overhauling an accommodations program with policy guidance.
• Deep knowledge of ADA interactive process, documentation standards, and essential functions.
• Experience supporting diverse workforce populations including field or construction roles.
• Ability to develop policies, SOPs, and training for legal scrutiny.

Responsibilities

• Design end-to-end accommodations process, intake to determination and monitoring.
• Build case management infrastructure including data fields and retention.
• Develop governance, escalation paths, and legal triggers.
• Create policy templates, SOPs, and documentation tools.
• Lead training for HR Partners and managers; act as senior SME during build.

Skills

ADA/ADAAA knowledge

Policy development

Stakeholder management

Project management

AI-enabled workflows

Education

ADAC

CPDM

CLMS

PHR/SPHR

Tools

ServiceNow

Job description

Join Whitecap Search in a pivotal role where you will have the opportunity to architect and implement a robust and sustainable workplace accommodations program. This temporary engagement is designed for an experienced professional to design the infrastructure, workflows, and governance model that will anchor the function long-term. You will lead all program build activities during the first 6-9 months, operating at both strategic and operational levels. Your efforts will ensure the creation of a lasting and effective accommodations program.

Key Responsibilities

Join Whitecap Search in a pivotal role where you will have the opportunity to architect and implement a robust and sustainable workplace accommodations program. This temporary engagement is designed for an experienced professional to design the infrastructure, workflows, and governance model that will anchor the function long-term. You will lead all program build activities during the first 6-9 months, operating at both strategic and operational levels. Your efforts will ensure the creation of a lasting and effective accommodations program.

• Program Design & Infrastructure Build
  • Design and document the end-to-end accommodations process, from intake through determination and monitoring, covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
  • Establish case management infrastructure — data fields, workflow logic, documentation standards, and retention requirements.
  • Develop a tiered case model that reflects the complexity of Whitecap Search's workforce, including corporate, field, and construction environments.
  • Define the governance model for the function: escalation paths, decision authority, Legal partnership triggers, and oversight mechanisms.
• Policy, SOP & Resource Development
  • Review, refine, and draft accommodations-specific policies, standard operating procedures, and associate- and manager-facing process guides.
  • Build interactive process templates, determination letter frameworks, and other repeatable documentation tools.
  • Develop a resource library aligned to Whitecap Search's business lines that enables the permanent team to operate with consistency and defensibility.
• Stakeholder Alignment & Training
  • Engage HR leadership, Legal, Associate Relations, Leave of Absence, Benefits, and Workers' Compensation to align the new function with existing workflows and handoff points.
  • Design and deliver training for HR Business Partners and people managers on the interactive process, their legal obligations, and how to use the new tools & resources.
  • Serve as the senior subject matter resource for complex cases during the build period, modeling best-practice case handling alongside the incoming specialist.
• Technology & Reporting
  • Assess and recommend case management design in ServiceNow; lead or support implementation in partnership with HR Technology.
  • Define the reporting framework for the function: key metrics, data sources, reporting cadence, and audience-appropriate views (operational vs. executive).
  • Build initial dashboards or report templates that give the permanent team ongoing visibility into caseload, cycle times, and accommodation trends.
• Transition Planning & Successor Readiness
  • Onboard the permanent Senior Accommodations Specialist, providing structured mentorship on both case management and program operations.
  • Develop a written program roadmap outlining the maturation priorities and milestones for the 12-24 months following the engagement.
  • Conduct a formal knowledge transfer and program handoff, ensuring the permanent team is fully equipped to operate independently.

Qualifications

• Required
  • 5 years of direct experience managing workplace accommodation programs under ADA/ADAAA, PWFA, and/or Title VII.
  • Demonstrated experience designing or significantly overhauling an accommodations program — not just operating within one.
  • Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
  • Experience supporting accommodations across diverse workforce populations, including field, construction, or similarly complex environments.
  • Proven ability to develop employment-related policies, SOPs, and training programs that hold up under legal scrutiny.
  • Strong project management skills; ability to drive multiple workstreams simultaneously in an ambiguous, build-from-scratch environment.
  • Executive-level communication and stakeholder management skills.
  • Proven utilization of AI technology to simplify and streamline workflows.
• Preferred
  • Utilization of ServiceNow case management system or a strong technical aptitude for learning and navigating new systems.
  • Prior experience in a contract, consulting, or interim program build capacity — comfortable with defined engagement timelines and clean handoffs.
  • Background in vocational rehabilitation, occupational health, or disability management.
  • Familiarity with intersecting leave frameworks (FMLA, state leave) and workers' compensation processes.
  • Experience in homebuilding, construction, real estate, or another industry with a significant non-desk workforce.
  • Professional certification: ADAC, CPDM, CLMS, PHR/SPHR, or equivalent.

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Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.