HR Business Partner

Collabera; Austin (TX); On-site; USD 46,838 - 49,593; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

A leading HR consulting firm is seeking an HR Business Partner to support Leave of Absence and ADA accommodations. This hybrid role requires managing high-volume cases and collaborating with various stakeholders. Ideal candidates should have a bachelor’s degree, experience in HR case management, and knowledge of federal disability laws. Compensation ranges from $34 to $36 per hour. Benefits include medical, dental, and retirement plans, as well as paid time off.

Qualifications

• 2 years of HR work experience with a bachelor’s degree or advanced degree.
• Experience using enterprise-scale HRIS and HR Case Management systems.
• Previous experience in Leave Administration and ADA Accommodation case management.

Responsibilities

• Serve as the first point of contact for accommodation requests.
• Administer LOA cases and ensure compliance with regulations.
• Contribute to process improvement initiatives.

Skills

HR work experience

Knowledge of federal disability laws

Strong communication skills

Process improvement experience

Education

Bachelor's degree or advanced degree

Tools

Workday

ServiceNow

Job description

HR Business PartnerHybrid role (3 days/Week onsite)

Pay Range: $34 - $36

Role Overview:

This is a Leave of Absence & ADA Accommodations Specialist role supporting North America (U.S. & Canada).
The contractor will handle high-volume employee accommodation and leave cases, act as the escalation point for a 3rd-party leave vendor, and support process improvement projects for Visa’s HR operations team.

Must Have:

• Manage ADA accommodation requests
• Handle Leave of Absence escalations from a 3rd-party vendor
• Review medical documentation and determine eligibility
• Partner with HR, Legal, and business leaders on case decisions
• Support process improvement & projects when capacity allows
• Use ticketing / HR systems

Nice-to-Have:

• Experience with ServiceNow, Workday, or ticketing systems
• Tech company accommodations experience

Detailed Job Description

The Leave & Accommodations Consultant supports the People Solutions Specialized Services team, serving as the primary contact for employees navigating leave of absence (LOA) and workplace accommodations. This role balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The consultant leverages expertise in ADA, FMLA, and related regulations, and partners closely with leave administration vendors and internal stakeholders.

Key Responsibilities:

Accommodation & Leave Case Management

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners

• Review accommodation requests, guide employees through the process, and ensure all required documentation is completed.

• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up

• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.

• Maintain accurate records in HRIS (Workday) and case management systems (ServiceNow).

Leave Administration

• Administer LOA cases (FMLA and other statutory leaves) in partnership with leave administration vendors; ensure compliance with federal and local regulations.

• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.

• Collaborate with vendors and internal teams to resolve eligibility, escalations, and timing issues.

• Track and report on leave and accommodation metrics to ensure SLA adherence and continuous improvement.

Projects & Continuous Improvement

• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.

• Develop and update playbooks, templates, and training materials to standardize practices.

• Participate in cross-functional projects related to leave and accommodations, such as payroll integration and compliance reviews.

Basic Qualifications

• 2 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)
• Previous experience with Leave Administration and ADA Accommodation case management.

Preferred Qualifications

• 4+ years of accommodations and/or leave administration experience with a bachelor’s degree
• Strong knowledge of federal disability laws (ADA, FMLA) and related compliance requirements
• Strong verbal and written communication skills; experience working closely with business leaders and employees.
• Preferred experience with Workday and ServiceNow; other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.