Senior Access Supervisor - Healthcare Concierge

Rochester Regional Health; United States; Presencial; USD 26 000 - 30 000; Tempo integral

Resumo da oferta

Rochester Regional Health in Batavia, NY, is seeking a Senior Access Associate to lead a team of access professionals, provide training, and ensure consistent, high-quality patient care. The role covers supervision of daily front desk operations, handling inbound calls, greeting patients, scheduling appointments, and guiding patients through registration and insurance verification.

This on-site position supports a Monday–Friday schedule with a focus on teamwork, excellent communication, and

Qualificações

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsabilidades

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Conhecimentos

Leadership

Customer service

Communication

Computer skills

Descrição da oferta de emprego

Rochester Regional Health in Batavia, NY, is seeking a Senior Access Associate to lead a team of access professionals, provide training, and ensure consistent, high-quality patient care. The role covers supervision of daily front desk operations, handling inbound calls, greeting patients, scheduling appointments, and guiding patients through registration and insurance verification.

This on-site position supports a Monday–Friday schedule with a focus on teamwork, excellent communication, and