Patient Access Specialist - Front Desk

Rochester Regional Health; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for Unity Hospital in Rochester, NY. The role involves welcoming patients, handling check-in/check-out, and processing payments in a fast-paced admitting department.

The position requires strong customer service and communication skills, as well as solid computer proficiency to support registration, scheduling, and insurance verification processes. Per-diem schedule with day shifts and weekend rotation is offered.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Responsibilities

• Customer Service: Manage incoming calls and provide information; greet patients and give directions; schedule appointments.
• Registration & Verification: Complete patient registrations and verify insurance eligibility/coverage and obtain precertification as needed.
• Billing & Payments: Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Greeting patients

Scheduling

Education

2-year degree

Job description

Rochester Regional Health is seeking an Access Associate for Unity Hospital in Rochester, NY. The role involves welcoming patients, handling check-in/check-out, and processing payments in a fast-paced admitting department.

The position requires strong customer service and communication skills, as well as solid computer proficiency to support registration, scheduling, and insurance verification processes. Per-diem schedule with day shifts and weekend rotation is offered.