Senior Access Lead — Patient Services

Rochester Regional Health; City of Batavia (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is seeking a Senior Access Associate to lead a team at the UMMC North Street Campus. You will supervise access associates, train new staff, and serve as a resource for resolving complex issues.

The role emphasizes patient-facing registration, insurance verification, and scheduling while maintaining high standards of care. Responsibilities include managing calls, greeting patients, providing directions, completing registrations, verifying eligibility,

Qualifications

• Three years of related work experience preferred.
• Ability to lead and take direction.
• Excellent customer service and communication skills.
• Basic computer skills are required.

Responsibilities

• Leadership: guide a team of access associates and assist in training new employees.
• Customer Service: manage incoming calls, greet patients, provide information and direction.
• Registration & Verification: complete registrations and verify insurance eligibility and pre-certifications when applicable.
• Billing & Payments: collect/payments, provide cost estimates and review charges for accuracy.

Skills

Leadership

Customer service

Communication skills

Basic computer skills

Job description

Rochester Regional Health in Batavia, NY is seeking a Senior Access Associate to lead a team at the UMMC North Street Campus. You will supervise access associates, train new staff, and serve as a resource for resolving complex issues.

The role emphasizes patient-facing registration, insurance verification, and scheduling while maintaining high standards of care. Responsibilities include managing calls, greeting patients, providing directions, completing registrations, verifying eligibility,