Senior Access Lead - Patient Registration

Rochester Regional Health; Rochester Hills (MI); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Access Associate to lead a team of access staff in patient registration and scheduling at RGH, Rochester NY. The role emphasizes accuracy, customer service, and regulatory compliance in a busy department.

The position requires strong communication, data entry skills, and related healthcare experience; bilingual abilities are a plus. The department supports patient access activities including insurance verification and financial assistance discussions.

Qualifications

• Experience in patient registration or similar roles.
• Strong communication and data entry accuracy.
• Customer service oriented with empathy.

Responsibilities

• Interview patients to collect registration data.
• Verify insurance and obtain precertifications/authorizations.
• Collect co-payments and explain financial assistance options.
• Register and pre-register patient visits.
• Communicate with payers and departments to resolve issues.

Skills

Customer service

Healthcare experience

Bilingual

Education

Associate degree

Job description

Rochester Regional Health is seeking a Senior Access Associate to lead a team of access staff in patient registration and scheduling at RGH, Rochester NY. The role emphasizes accuracy, customer service, and regulatory compliance in a busy department.

The position requires strong communication, data entry skills, and related healthcare experience; bilingual abilities are a plus. The department supports patient access activities including insurance verification and financial assistance discussions.