ER Access Lead — Patient Registration & Billing

Rochester Regional Health; City of Batavia (NY); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking an Access Associate Lead at United Memorial Medical Center - North Street Campus in Batavia, NY. This full-time day position reports to the department leadership in the Emergency Room and focuses on leading a team of access associates, ensuring smooth patient flow, accurate registration, insurance verification, and exemplary customer service.

Responsibilities include mentoring staff, coordinating schedules, handling inquiries, and guiding new hires through

Qualifications

• Leadership capabilities to mentor and coach a team of associates.
• Excellent customer service and communication skills required.
• Bilingual preferred to support diverse patient population.

Responsabilités

• Lead and direct assigned team of access associates, mentor and oversee workflow.
• Manage incoming calls, greet patients, schedule appointments, and obtain information.
• Register patients, verify insurance, and obtain pre-certifications when applicable.
• Handle billing tasks, collect co-payments and process payments with accuracy.

Connaissances

Leadership

Customer service

Communication

Bilingual

Description du poste

Rochester Regional Health is seeking an Access Associate Lead at United Memorial Medical Center - North Street Campus in Batavia, NY. This full-time day position reports to the department leadership in the Emergency Room and focuses on leading a team of access associates, ensuring smooth patient flow, accurate registration, insurance verification, and exemplary customer service.

Responsibilities include mentoring staff, coordinating schedules, handling inquiries, and guiding new hires through