Patient Access Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support patient flow at the front desk. You will welcome patients, handle check-in/check-out, and assist with payments in a busy clinic environment.

In this role you will manage incoming calls, greet patients, verify insurance, schedule appointments, and complete registrations while maintaining a warm, professional demeanor and accuracy in billing processes.

Qualifications

• Minimum qualifications: None.
• Preferred qualifications: Associate degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer Service

Scheduling

Front Desk

Education

Associate degree preferred

Job description

Rochester Regional Health is seeking an Access Associate to support patient flow at the front desk. You will welcome patients, handle check-in/check-out, and assist with payments in a busy clinic environment.

In this role you will manage incoming calls, greet patients, verify insurance, schedule appointments, and complete registrations while maintaining a warm, professional demeanor and accuracy in billing processes.