Patient Access Specialist: Front Desk & Billing

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support Batavia Primary Care. You will greet patients, handle check-in/out, and assist with scheduling and payments in a busy clinical setting.

The role requires strong customer service, basic computer skills, and the ability to verify insurance and process registrations. Full-time hours in Batavia, NY, with standard business hours.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.
• No licensure/certification required.

Responsibilities

• Greeting patients and managing incoming calls while providing information and scheduling appointments.
• Complete patient registration and verify insurance coverage; obtain precertification when applicable.
• Billing and payments: collect and process payments when applicable.

Skills

Customer service

Communication

Phone etiquette

Education

2 year degree

Associate degree

Tools

Intermediate computer skills

Job description

Rochester Regional Health is seeking an Access Associate to support Batavia Primary Care. You will greet patients, handle check-in/out, and assist with scheduling and payments in a busy clinical setting.

The role requires strong customer service, basic computer skills, and the ability to verify insurance and process registrations. Full-time hours in Batavia, NY, with standard business hours.