Senior Academy Leader — GSEP Learning & Strategy

Bank of America; Phoenix (AZ); On-site; USD 99,000 - 142,000; Full time

Job summary

Bank of America is seeking a Senior Learning Consultant to lead onboarding, upskilling, and core programs within the Global Strategy & Enterprise Platforms line of business. You will partner with senior leaders, HR, and Talent partners to identify capability gaps and deliver learning solutions that drive business outcomes.

The role covers annual learning plans, program governance, cross-functional portfolio management, and measurement of impact, with emphasis on collaboration, risk awareness,

Qualifications

• Academy/Enterprise Process Management experience required.
• Experience planning, executing, and delivering business outcomes with stakeholders.
• 3+ years of leadership experience.
• Ability to diagnose root causes and close skill gaps to improve learner performance.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience designing and executing strategic initiatives with minimal oversight while juggling priorities.
• Proven ability to lead through influence without direct authority.
• Translate expertise into effective learning experiences.
• Facilitate learning and translate complex topics into practical application.
• Strong interpersonal and relationship-building abilities across functions.

Responsibilities

• Leads and manages key Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes.
• Serves as a senior resource within the Academy by coordinating cross-functional teams and driving strategic initiatives.
• Partners with Academy leadership for strategic planning and execution of team initiatives.
• Assists leadership with development and delivery of communications promoting awareness and alignment of Academy priorities.
• Identifies opportunities for operational improvement and supports implementation of change initiatives.
• Leads onboarding, core and/or upskill Academy programs (virtual or classroom) including assessments and practice sessions.
• Identifies gaps, develops action plans, and coaches participants to milestones.
• Manages program outreach, logistics, communications, and calendar planning.
• Provides feedback on content, curriculum, and programs with content design teammates.
• Drives risk culture by enforcing internal and regulatory policies in New to Role programs.
• Oversees post-program checkpoints to gauge understanding and speed proficiency.
• Facilitates Line of Business leadership routines and provides development updates.

Skills

Active Listening

Hiring and Onboarding

Influence

Learning Delivery

Presentation Skills

Coaching

Collaboration

Consulting

Oral Communications

Customer Service Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Copilot

Job description

Bank of America is seeking a Senior Learning Consultant to lead onboarding, upskilling, and core programs within the Global Strategy & Enterprise Platforms line of business. You will partner with senior leaders, HR, and Talent partners to identify capability gaps and deliver learning solutions that drive business outcomes.

The role covers annual learning plans, program governance, cross-functional portfolio management, and measurement of impact, with emphasis on collaboration, risk awareness,