Senior 401k Implementation Lead

Automatic Data Processing, Inc.; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

ADP Retirement Services seeks a Sr. Manager, 401k Implementation to lead a client-facing onboarding team responsible for 401k plan implementations and personalized client experiences.

You will guide performance, manage escalations, and build trusted relationships with sales partners and internal stakeholders in a fast-moving environment. Strong leadership and communication are essential.

Qualifications

• You have worked in client service roles for at least 5 years.
• You have led and inspired people for at least 3 years.
• Experience leading in a client-facing environment where execution, communication, and stakeholder partnership matter.

Responsibilities

• Lead daily activities of a team of implementation project managers, prioritizing work to meet goals, deliver on time and ensure quality.
• Drive implementation outcomes, monitor throughput, manage backlog and capacity, and support key success measures.
• Manage risk and escalations, communicating status, risk and progress clearly.
• Build strong partnerships with ADP Elite Sales teams and internal stakeholders to deliver a high-touch client experience.
• Support advisor-driven business ensuring personalized plans represented by financial advisors.
• Train and mentor team members, identify development needs and support leadership culture.
• Evaluate staff through performance appraisals and coaching.
• Contribute to the business through change initiatives and process improvements.

Skills

Client service

Leadership

Communication

Stakeholder management

Job description

ADP Retirement Services seeks a Sr. Manager, 401k Implementation to lead a client-facing onboarding team responsible for 401k plan implementations and personalized client experiences.

You will guide performance, manage escalations, and build trusted relationships with sales partners and internal stakeholders in a fast-moving environment. Strong leadership and communication are essential.