Sr Team Manager - Implementation Retirement Services

Automatic Data Processing, Inc.; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

ADP Retirement Services seeks a Sr. Manager, 401k Implementation to lead a client-facing onboarding team responsible for 401k plan implementations and personalized client experiences.

You will guide performance, manage escalations, and build trusted relationships with sales partners and internal stakeholders in a fast-moving environment. Strong leadership and communication are essential.

Qualifications

• You have worked in client service roles for at least 5 years.
• You have led and inspired people for at least 3 years.
• Experience leading in a client-facing environment where execution, communication, and stakeholder partnership matter.

Responsibilities

• Lead daily activities of a team of implementation project managers, prioritizing work to meet goals, deliver on time and ensure quality.
• Drive implementation outcomes, monitor throughput, manage backlog and capacity, and support key success measures.
• Manage risk and escalations, communicating status, risk and progress clearly.
• Build strong partnerships with ADP Elite Sales teams and internal stakeholders to deliver a high-touch client experience.
• Support advisor-driven business ensuring personalized plans represented by financial advisors.
• Train and mentor team members, identify development needs and support leadership culture.
• Evaluate staff through performance appraisals and coaching.
• Contribute to the business through change initiatives and process improvements.

Skills

Client service

Leadership

Communication

Stakeholder management

Job description

ADP Retirement Services is hiring a Sr. Manager, 401k Implementation.

• Are you looking to grow your career in an agile, dynamic environment with meaningful opportunities to lead?
• Are you a continuous learner who embraces ongoing development, coaching, and growth?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates space for diverse perspectives and insights?

If so, this may be the opportunity for you.

As Sr. Manager, 401k Implementation, you will lead a team of client-facing implementation associates responsible for the successful onboarding and implementation of 401k plans. This role is highly visible and relationship-driven, with a strong focus on delivering a personalized implementation experience for our clients

You will play a critical leadership role in helping your team deliver strong implementation outcomes while also building trusted relationships with sales partners and other stakeholders. Success in this role requires someone who can lead people well, create clarity in a fast-moving environment, communicate risk and progress effectively, and help drive both execution and continuous improvement.

Every day, you’ll leverage your leadership and implementation expertise to guide your team, manage performance, support escalations, and ensure strong execution across a high-touch client experience.

To thrive in this role, you should be comfortable leading in a client-facing implementation environment where responsiveness, judgment, and communication matter. You know how to build credibility with both the people you lead and the partners you support. You can communicate clearly around status, backlog, risk, and priorities, and you can help a team stay focused while still delivering a more personalized experience.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

WHAT YOU’LL DO: Responsibilities

What you can expect on a typical day:

• Lead daily activities. You will provide leadership, guidance, and direction to a team of implementation project managers. You will ensure work is prioritized to meet business goals, delivered on time, and executed with a strong focus on quality and client experience.
• Drive implementation outcomes. You will oversee progress across implementation activity, monitor throughput and turnaround times, help manage backlog and capacity, and support strong results across key success measures including Start/No-Start Rate, client satisfaction, and implementation volume.
• Manage risk and escalations. You will help your team navigate issues, remove blockers, and communicate clearly around implementation status, risk, and escalations.
• Build strong partnerships. You will develop and maintain effective working relationships with ADP’s Elite Sales teams and other internal stakeholders, helping create alignment and a high-touch experience for strategically important business.
• Support advisor-driven business. You will help ensure a personalized and well-managed experience for plans represented by financial advisors, where relationship management and thoughtful execution are especially important.
• Train and mentor. You will coach team members, identify development needs, support individual development planning, and help build a strong leadership and performance culture across the team.
• Evaluate staff. You will assess associate performance, complete appraisals, and support accountability through coaching and performance management processes.
• Contribute to the business. You will participate in change initiatives, process improvements, and other contributions that strengthen the broader organization and help move the business forward.

TO SUCCEED IN THIS ROLE: Required Qualifications

• You have worked in client service roles for at least 5 years.
• You have led and inspired people for at least 3 years.
• You have experience leading in a client-facing environment where execution, communication, and stakeholder partnership matter.

A college degree is great but not required. What’s more important is having the skills to do the job.

BONUS POINTS FOR THESE: Preferred Qualifications

• Leadership experience in a similar implementation or client service environment.
• Experience working with Retirement 401(k) or financial related retirement-services work.
• Experience partnering closely with sales teams or other high-visibility internal stakeholders.
• Experience leading teams responsible for KPI-driven delivery outcomes.
• Ability to multi-task and manage multiple priorities is required.
• Ability to partner with associates and managers across functions and at various levels within the organization to achieve the best possible outcome for the client and ADP.
• Effectively provides frequent coaching and development to associates.
• Effectively able to build a positive and engaged team culture and working environment.
• Embraces change and transformation and demonstrates a willingness to adapt.
• Creates learning opportunities for the team to continually improve the team's performance.
• Accountable for delivering on service level, productivity, and quality objectives.

You'll Love Working Here Because You Can:

• Lead Meaningful Work. Drive strategic initiatives that shape the future of Retirement Services.
• Influence Business Outcomes. Partner with leaders across ADP to deliver solutions that create measurable value.
• Own Complex Projects. Manage high-visibility initiatives that impact clients, associates, and the business.
• Expand Your Expertise. Deepen your knowledge of retirement products, regulations, operations, and strategic planning.
• Develop Others. Share your expertise and help build project management capabilities across the organization.
• Collaborate Across ADP. Build partnerships with teams throughout the enterprise to solve complex business challenges.
• Belong. Join a culture that values collaboration, innovation, accountability, and continuous growth.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.