Senior 401(k) Client Service Lead

Automatic Data Processing, Inc.; El Paso (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ADP is hiring a 401(k) Client Service Manager to lead the regional 401(k) client services team, ensuring accurate, timely responses and high customer satisfaction. The role interacts with payroll regions, support groups, and cross-functional partners to continuously improve service levels.

The ideal candidate has 4+ years in qualified plans, 2+ years in client service, and solid knowledge of ERISA and retirement services.

Qualifications

• Demonstrates strong oral/written communication skills.
• Demonstrates strong listening skills.
• Proficiency with payroll, HR databases, and recordkeeping systems.
• General ERISA knowledge and retirement service background.

Responsibilities

• Manage Regional 401(k) department and provide feedback to associates.
• Oversee performance to meet retention goals and drive high achievement.
• Draft performance appraisals and set team goals with senior leadership.
• Coordinate inter-department communication and foster team spirit.
• Respond to inquiries from Operations, Clients, Sales, Payroll, HR, and New Business.

Skills

Communication skills

Listening skills

Time management

Organization

Problem solving

Education

Bachelor's degree or equivalent

CEBS

QKA

ERPA

Tools

Microsoft Office

Clarify

Job description

ADP is hiring a 401(k) Client Service Manager to lead the regional 401(k) client services team, ensuring accurate, timely responses and high customer satisfaction. The role interacts with payroll regions, support groups, and cross-functional partners to continuously improve service levels.

The ideal candidate has 4+ years in qualified plans, 2+ years in client service, and solid knowledge of ERISA and retirement services.