Senior 401(k) Benefits Implementation Lead

iSolved HCM; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

isolved HCM is seeking a Benefits Implementation Administrator to guide internal stakeholders, retirement partners, and marketplace partners through the implementation of their retirement solution. You will lead builds, testing, and implementation of integrated 401(k) solutions and related business processes.

The role emphasizes collaboration with partners, data integrity, and continuous improvement of the implementation workflow to meet customer needs.

Qualifications

• Previous isolved or retirement industry experience is desired
• Five years of related experience with a Bachelor's degree; or 3 years with a Master's; or a PhD without experience; or equivalent work experience
• Excellent written and verbal skills
• Fluent English
• Attention to detail, teamwork, initiative driven
• Passion for customer and partner satisfaction

Responsibilities

• Lead new plan setups through the deferred compensation build and integration ensuring the integrations are flowing properly.
• Plan and review key project timelines with internal stakeholders and 401k partners to ensure deliverables and 'go lives' are achieved.
• Main point of contact to monitor the Dynamics queue for incoming questions and assigning cases to the appropriate resource, or resolving independently
• Escalate potential issues early to resolve without affecting implementation timeline.
• Contribute to the evolution and improvement of the 401(k) implementation process and how we can more efficiently meet the needs of the customer and partner
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer), while documenting for training purposes along the way.
• Meet regularly with internal and external partners to ensure process is flowing smoothly and continually updated for improvement.
• Ensure the accuracy and integrity of all data entered in the system is valid.
• Create strong partner relationships based on trust, dependability, and responsiveness.
• Utilize all available tools and resources to research, troubleshoot and resolve partner requests.

Skills

Fluent English

Technical understanding

Attention to detail

Teamwork

Initiative driven

Excellent written and verbal skills

Customer and partner satisfaction

Education

Four-year degree or equivalent education and business experience

Tools

Microsoft Dynamics

Job description

isolved HCM is seeking a Benefits Implementation Administrator to guide internal stakeholders, retirement partners, and marketplace partners through the implementation of their retirement solution. You will lead builds, testing, and implementation of integrated 401(k) solutions and related business processes.

The role emphasizes collaboration with partners, data integrity, and continuous improvement of the implementation workflow to meet customer needs.