Senior 401(k) Client Success Manager

Automatic Data Processing, Inc.; Salem (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP Retirement Services is seeking a 401(k) Client Service Manager IV to serve as the primary contact for a portfolio of retirement plan clients. You will provide consultative support, resolve complex issues, promote client satisfaction, and help ensure long-term retention through proactive service and partnership.

The ideal candidate has 5+ years in retirement services or related financial fields, strong customer service and relationship management skills, and the ability to communicate

Qualifications

• 5+ years of experience in retirement services, client relationship management, account management, or a related financial services environment.
• Experience supporting 401(k), retirement, or employee benefits plans.
• Strong customer service and relationship management skills.

Responsibilities

• Serve as the primary point of contact for retirement plan sponsors regarding day-to-day plan administration and record-keeping matters.
• Build and maintain strong client relationships through proactive communication and ongoing consultation.
• Partner with clients to understand business needs and identify opportunities to support their retirement plan experience.
• Drive client satisfaction, loyalty, and retention through exceptional service delivery.
• Provide guidance, mentoring, and technical support to less experienced associates.
• Assist leadership with departmental initiatives, projects, and strategic priorities.

Skills

Client relationship management

Retirement plan knowledge

Communication skills

Problem solving

Time management

Job description

ADP Retirement Services is seeking a 401(k) Client Service Manager IV to serve as the primary contact for a portfolio of retirement plan clients. You will provide consultative support, resolve complex issues, promote client satisfaction, and help ensure long-term retention through proactive service and partnership.

The ideal candidate has 5+ years in retirement services or related financial fields, strong customer service and relationship management skills, and the ability to communicate