Senior 401K Service Manager | Advisor Team Lead

AD; Salem (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ADP is seeking a Senior 401K Service Manager to lead the Advisor Team, utilizing strong project management and leadership to guide daily activities and improve operations. You will support the Team Director by directing priorities and maintaining an engaging work environment.

The role emphasizes team leadership, collaboration with other groups, and the ability to mentor and develop staff while driving performance improvements across the client service function.

Qualifications

• 5+ years of client service experience.
• 3+ years in team lead/people leadership.
• College degree preferred but not required; military experience also acceptable.

Responsibilities

• Lead daily activities of the team to meet deadlines with quality standards and priorities.
• Oversee adoption of standard process workflows and strategic goals.
• Act as a consultant and business partner to other ADP groups.
• Train and mentor team members and coordinate development needs with the Director.
• Track productivity and performance to meet established levels during peak periods.
• Serve as acting backup to the Director and provide leadership in their absence.
• Manage escalated issues and provide direction to the team.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and conduct quarterly appraisals.
• Develop Individual Development Plans with associates.
• Develop and administer corrective action and performance improvement plans.
• Participate in task forces and strategic initiatives with other units.

Skills

Client service

Team leadership

Project management

Leadership training

Education

Bachelor's degree

MBA or advanced degree

Tools

SBS – RS experience

Job description

ADP is seeking a Senior 401K Service Manager to lead the Advisor Team, utilizing strong project management and leadership to guide daily activities and improve operations. You will support the Team Director by directing priorities and maintaining an engaging work environment.

The role emphasizes team leadership, collaboration with other groups, and the ability to mentor and develop staff while driving performance improvements across the client service function.