Benefits Implementation Administrator

iSolved HCM; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

isolved HCM is seeking a Benefits Implementation Administrator to guide internal stakeholders, retirement partners, and marketplace partners through the implementation of their retirement solution. You will lead builds, testing, and implementation of integrated 401(k) solutions and related business processes.

The role emphasizes collaboration with partners, data integrity, and continuous improvement of the implementation workflow to meet customer needs.

Qualifications

• Previous isolved or retirement industry experience is desired
• Five years of related experience with a Bachelor's degree; or 3 years with a Master's; or a PhD without experience; or equivalent work experience
• Excellent written and verbal skills
• Fluent English
• Attention to detail, teamwork, initiative driven
• Passion for customer and partner satisfaction

Responsibilities

• Lead new plan setups through the deferred compensation build and integration ensuring the integrations are flowing properly.
• Plan and review key project timelines with internal stakeholders and 401k partners to ensure deliverables and 'go lives' are achieved.
• Main point of contact to monitor the Dynamics queue for incoming questions and assigning cases to the appropriate resource, or resolving independently
• Escalate potential issues early to resolve without affecting implementation timeline.
• Contribute to the evolution and improvement of the 401(k) implementation process and how we can more efficiently meet the needs of the customer and partner
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer), while documenting for training purposes along the way.
• Meet regularly with internal and external partners to ensure process is flowing smoothly and continually updated for improvement.
• Ensure the accuracy and integrity of all data entered in the system is valid.
• Create strong partner relationships based on trust, dependability, and responsiveness.
• Utilize all available tools and resources to research, troubleshoot and resolve partner requests.

Skills

Fluent English

Technical understanding

Attention to detail

Teamwork

Initiative driven

Excellent written and verbal skills

Customer and partner satisfaction

Education

Four-year degree or equivalent education and business experience

Tools

Microsoft Dynamics

Job description

Benefits Implementation Administrator

Summary/objective

The Benefits Implementation Administrator will be responsible for guiding our internal stakeholders, isolved 401(k) retirement partners, and marketplace partners through the implementation of their retirement solution. As functional experts, they will help lead the partner through the build, testing and implementation of their integrated isolved 401(k) solution and associated business processes.

Core Job Duties

• Lead new plan setups through the deferred compensation build and integration ensuring the integrations are flowing properly.
• Plan and review key project timelines with internal stakeholders and 401k partners to ensure deliverables and "go lives" are achieved.
• Main point of contact to monitor the Dynamics queue for incoming questions and assigning cases to the appropriate resource, or resolving independently
• Escalate potential issues early to resolve without affecting implementation timeline.
• Contribute to the evolution and improvement of the 401(k) implementation process and how we can more efficiently meet the needs of the customer and partner
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer), while documenting for training purposes along the way.
• Meet regularly with internal and external partners to ensure process is flowing smoothly and continually updated for improvement.
• Ensure the accuracy and integrity of all data entered in the system is valid.
• Create strong partner relationships based on trust, dependability, and responsiveness.
• Utilize all available tools and resources to research, troubleshoot and resolve partner requests.

Job Complexity

• A seasoned, experienced professional with a full understanding of area of specialization. Emerging understanding of broader organizational context and goals. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Interaction

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision

• Normally receives little instruction on day-to-day work, general instructions on new assignments.

Experience

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

Minimum Qualifications

• Previous isolved or retirement industry experience is desired
• Fluent English
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills
• Passion for customer and partner satisfaction

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to commitments.
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 7 pounds.

Travel Required:

Yes, up to 5% domestic travel may be required

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.