Senior 3-Phase UPS Technical Support Specialist

Schneider Electric Corp; Costa Mesa (CA); On-site; USD 86,000 - 130,000; Full time

Job summary

Schneider Electric in the United States is looking for a technical support professional to assist Field Service Engineers and L1/L3 teams with UPS issues, escalation, and documentation. The role includes after-hours on-call support and coaching of junior staff.

The position emphasizes strong electronics troubleshooting, customer focus, and adherence to Schneider quality processes within a centralized care center.

Qualifications

• Electrical engineering degree or equivalent.
• Experience troubleshooting 3PH Power UPS systems.
• Ability to troubleshoot electronic and 3-phase equipment from schematics.
• Excellent communication and accurate report writing.
• FSR for 5–7 years or L1 with 10 years' experience.

Responsibilities

• Respond to Field Service queue calls, emails, and chats in the customer care center.
• Support FSRs in analyzing site technical issues as part of escalation.
• Lead resolution for 3Phase UPS issues: data collection, troubleshooting, and solution.
• Research, identify, and document corrective measures for field or in-house issues.
• Case tracking with entries in our CRM system.
• Provide after-hours support through an on-call rotation.
• Coach junior TSEs and support strategic accounts.

Skills

Strong communication

Report writing

On-site/remote support experience

Coaching junior staff

Education

Electrical engineering degree or equivalent

Tools

APC UPS

MGE UPS

Schneider Electric UPS

3P UPS systems

Job description

Schneider Electric in the United States is looking for a technical support professional to assist Field Service Engineers and L1/L3 teams with UPS issues, escalation, and documentation. The role includes after-hours on-call support and coaching of junior staff.

The position emphasizes strong electronics troubleshooting, customer focus, and adherence to Schneider quality processes within a centralized care center.