3-Phase Power UPS Tech Support Lead

Schneider Electric Corp; Phoenix (AZ); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Paid time off

401(k) with match

Career development

Descripción de la vacante

Schneider Electric in Phoenix, Arizona, is seeking a Technical Support Engineer to resolve complex issues in 3Phase UPS systems, coach L1 TSEs, and escalate to L3 when needed. You will collaborate with Field Service Engineers and cross-functional teams to ensure rapid problem resolution.

The role includes on-call after-hours coverage, CRM case tracking, and contributing to quality processes. A strong electrical engineering background and hands-on UPS experience are essential for success.

Formación

• Electrical engineering degree or equivalent.
• Experience troubleshooting 3Phase UPS systems and APC/MGE/Schneider Electric products.
• Strong communication and report writing skills.
• FSR 5–7 years or L1 with 10 years of experience and FSR training.

Responsabilidades

• Respond to Field Service queue calls, emails, and chats.
• Lead resolution for complex issues on 3Phase UPS systems.
• Coach junior TSEs and mentor L1/TSEs.
• Track cases in CRM and document technical problems.

Conocimientos

UPS systems

APC products

MGE products

Schneider products

Schematic diagrams

AC/DC power

Communication

FSR experience

Mentoring

Educación

Electrical engineering degree

Descripción del empleo

Schneider Electric in Phoenix, Arizona, is seeking a Technical Support Engineer to resolve complex issues in 3Phase UPS systems, coach L1 TSEs, and escalate to L3 when needed. You will collaborate with Field Service Engineers and cross-functional teams to ensure rapid problem resolution.

The role includes on-call after-hours coverage, CRM case tracking, and contributing to quality processes. A strong electrical engineering background and hands-on UPS experience are essential for success.