3-Phase UPS L2 Technical Support Specialist

Schneider Electric; United States; A distancia; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible work arrangements

Paid time off

401(k) with match

Descripción de la vacante

Schneider Electric in the United States is seeking a technical support professional to resolve issues and coach L1 TSEs, focusing on 3Phase UPS systems. You will coordinate with Field Service Engineers and escalate to Level 3 as needed while documenting in the CRM.

The role maintains a strong customer focus with on-site or remote support, and participates in after-hours on-call coverage to support installed bases nationwide.

Formación

• Electrical engineering degree or equivalent required.
• Experience troubleshooting 3Phase UPS systems and related components.
• Experience with APC, MGE, Schneider Electric products preferred.
• Strong communication and reporting skills; field service experience valued.
• FSR experience or training on required products.

Responsabilidades

• Respond to queue calls, emails, and chats from the customer care center.
• Support Field Service Representatives in analyzing site issues.
• Lead resolution for critical issues on 3Phase UPS systems or components.
• Identify product failures and assist L3 understanding and resolution.
• Maintain case tracking in the CRM and document solutions.
• Provide after-hours on-call support per rotation.

Conocimientos

Electrical engineering

Troubleshooting

UPS systems

Schneider Electric products

Communication skills

Field Service experience

FSR training

Educación

Electrical engineering degree or equivalent

Descripción del empleo

Schneider Electric in the United States is seeking a technical support professional to resolve issues and coach L1 TSEs, focusing on 3Phase UPS systems. You will coordinate with Field Service Engineers and escalate to Level 3 as needed while documenting in the CRM.

The role maintains a strong customer focus with on-site or remote support, and participates in after-hours on-call coverage to support installed bases nationwide.