Senior 3-Phase Power Support Engineer

Schneider Electric Corp; Nashville (TN); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & vision

Paid time off

401(k) with match

On-call stipend

Descripción de la vacante

Schneider Electric is hiring for a technical support role in the United States, focused on resolving complex UPS-related issues and coaching L1 TSEs. You will engage with Field Service Engineers and various internal teams to ensure prompt, quality resolutions.

The position includes after-hours on-call rotation and site visits, leveraging your 3PH power UPS experience and strong customer focus. Nashville-based role with competitive compensation.

Formación

• Electrical engineering degree or equivalent required.
• Experience troubleshooting 3PH power UPS systems and related components.
• Ability to read schematics and diagnose AC/DC power issues.
• Strong communication and technical reporting skills.
• Experience as FSR or L1/L3 escalation is preferred.

Responsabilidades

• Respond to field service queues via calls, email, and chat.
• Analyze site technical issues and escalate to Level 3 when needed.
• Lead resolution for complex UPS problems and document in CRM.
• Coach junior TSEs and perform site visits as required.
• Provide after-hours on-call support and support strategic accounts.

Conocimientos

Electrical engineering

Troubleshooting

UPS systems

Schematics understanding

AC/DC power knowledge

Communication skills

L1/L3 escalation experience

Educación

Electrical engineering degree or equivalent

Descripción del empleo

Schneider Electric is hiring for a technical support role in the United States, focused on resolving complex UPS-related issues and coaching L1 TSEs. You will engage with Field Service Engineers and various internal teams to ensure prompt, quality resolutions.

The position includes after-hours on-call rotation and site visits, leveraging your 3PH power UPS experience and strong customer focus. Nashville-based role with competitive compensation.