3-Phase UPS Technical Support Lead (L2)

Schneider Electric Corp; Louisville (KY); On-site; USD 86,000 - 130,000; Full time

Job summary

Schneider Electric seeks a skilled Technical Support professional to resolve complex UPS issues and coach junior engineers. You will assist Field Service Engineers, analyze site problems, and lead escalations to ensure rapid, effective resolutions.

The role includes on-call after-hours support, collaboration with multiple service teams, and adherence to Schneider Quality processes. Strong electrical and diagnostic capabilities are essential.

Qualifications

• Electrical engineering degree or equivalent.
• Experience in system troubleshooting, diagnosis, and problem-solving for 3PH Power UPS Systems.
• Experience with APC and MGE products.
• Ability to troubleshoot electronic and 3 phase and single phase equipment using schematic or block diagrams.
• Thorough understanding of AC and DC power and circuit components.
• Exceptional communication skills and report writing.
• FSR 5–7 years or L1 with 10 years’ experience and FSR training on required products.

Responsibilities

• Respond to Field Service queue calls, emails, and chats in the customer care center.
• Support Field Service Representatives in analyzing site technical issues as part of escalation.
• Lead resolution for critical/complex issues for 3Phase UPS systems.
• Research and document technical problems and solutions.
• Case tracking with CRM entries.
• Provide after-hours support via on-call rotation (Mon-Fri 8pm–8am; Fri 8pm–Sun 11:59pm).
• Coach junior TSEs and participate in site visits with Field Service Representatives.

Skills

Electrical engineering

UPS troubleshooting

Data collection

Communication skills

Problem solving

FSR experience

3-Phase UPS knowledge

Education

Electrical engineering degree

Tools

APC UPS

MGE UPS

Schneider Electric products

Job description

Schneider Electric seeks a skilled Technical Support professional to resolve complex UPS issues and coach junior engineers. You will assist Field Service Engineers, analyze site problems, and lead escalations to ensure rapid, effective resolutions.

The role includes on-call after-hours support, collaboration with multiple service teams, and adherence to Schneider Quality processes. Strong electrical and diagnostic capabilities are essential.