3-Phase UPS L2 Technical Support Specialist

Schneider Electric Corp; Pleasanton (CA); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

401(k) with match

Descripción de la vacante

Schneider Electric in Pleasanton, CA, seeks a Senior Technical Support Engineer to resolve complex 3Phase UPS issues and coach junior TSEs. You will support Field Service Engineers, analyze field problems, and document solutions in the CRM.

This role includes after-hours on-call coverage and collaboration with Service Operations to ensure rapid escalation and prevention of future issues. Emphasis on strong communication and hands-on troubleshooting skills.

Formación

• Electrical engineering degree or equivalent.
• Experience troubleshooting 3PH Power UPS systems.
• Ability to troubleshoot electronic equipment using schematic or block diagrams.
• Excellent communication and report writing skills.
• FSR for 5-7 years or L1 with 10 years’ experience and FSR training on required products.

Responsabilidades

• Respond to Field Service queue calls, emails, and chats in the customer care center.
• Support FSRs in analyzing site technical issues as part of escalation.
• Lead resolution for complex issues related to 3Phase UPS systems or components.
• Research, identify, develop, and recommend corrective measures for field/in-house issues.
• Case tracking with CRM entries; document problems and solutions.
• Coach junior TSEs and perform site visits with Field Service Representatives.
• Provide after-hours support on-call rotation.

Conocimientos

UPS troubleshooting

Support to Field Service

Communication skills

Coaching L1 TSEs

Educación

Electrical engineering degree or equivalent

Herramientas

CRM system

Descripción del empleo

Schneider Electric in Pleasanton, CA, seeks a Senior Technical Support Engineer to resolve complex 3Phase UPS issues and coach junior TSEs. You will support Field Service Engineers, analyze field problems, and document solutions in the CRM.

This role includes after-hours on-call coverage and collaboration with Service Operations to ensure rapid escalation and prevention of future issues. Emphasis on strong communication and hands-on troubleshooting skills.