Senior 3-Phase UPS Tech Support & Field Coach

Schneider Electric Corp; Boulder (CO); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision

Life insurance

Flexible work arrangements

Holidays

Paid time off

401(k) with match

Career development

Descripción de la vacante

Schneider Electric in the United States (Secure Power NA) seeks a Technical Support Engineer to resolve issues and coach L1/L2 teams. You will support Field Service Engineers, analyze site technical problems, perform data collection, troubleshooting, and escalate to L3 when needed for 3Phase UPS systems.

You will respond to queues via phone, email, and chat, conduct site visits, provide after-hours support on a rotating schedule, and ensure adherence to Schneider Quality processes.

Formación

• Electrical engineering degree or equivalent.
• Experience in system troubleshooting, diagnosis, and problem-solving for 3PH Power UPS Systems.
• Strong communication and documentation skills.

Responsabilidades

• Respond to Field Service queue calls, emails, and chats that come into the customer care center.
• Support FSRs in analyzing site technical issues as part of the technical escalation process.
• Lead resolution for critical/complex issues for 3Phase UPS systems or components; collect data, troubleshoot, implement solutions, escalate to L3 when needed.
• Research and document technical problems and solutions; identify and qualify product failures; case tracking in CRM.

Conocimientos

Electrical engineering

3PH Power UPS

APC Products

MGE Products

Schneider Electric Products

Schematic analysis

AC/DC power

Communication skills

FSR experience

L3 support

Educación

Bachelor's degree in Electrical Engineering

Herramientas

CRM software

Descripción del empleo

Schneider Electric in the United States (Secure Power NA) seeks a Technical Support Engineer to resolve issues and coach L1/L2 teams. You will support Field Service Engineers, analyze site technical problems, perform data collection, troubleshooting, and escalate to L3 when needed for 3Phase UPS systems.

You will respond to queues via phone, email, and chat, conduct site visits, provide after-hours support on a rotating schedule, and ensure adherence to Schneider Quality processes.