3-Phase Power L2 Support Engineer

Schneider Electric Corp; Boston (MA); Presencial; USD 86.000 - 130.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a skilled Technical Support Engineer to join the North America Operations team in the United States. You will resolve complex UPS-related issues, coach junior technicians, and coordinate with Field Service engineers to drive rapid, quality resolutions.

The role requires strong electrical engineering fundamentals and hands-on troubleshooting of 3PH/Single-phase systems, with on-call after-hours support and close collaboration with field operations.

Formación

• Bachelors or higher in electrical engineering or equivalent.
• Experience diagnosing and solving field technical issues on UPS systems (3Phase, single phase).
• Familiarity with APC, MGE, Schneider Electric products and field service processes.
• Ability to collect data, troubleshoot, and document solutions in CRM.

Responsabilidades

• Respond to Field ServiceQueue calls, emails, and chats in the customer care center.
• Support Field Service Reps in site issue analysis and escalation process.
• Lead resolution for critical issues on 3Phase UPS systems or components.
• Research and implement corrective actions for field or in-house problems.
• Document case activity in CRM and ensure adherence to Schneider Quality processes.
• Coach junior TSEs and perform on-site visits with Field Service Representatives.
• Provide after-hours support via on-call rotation.

Conocimientos

Electrical engineering degree or eqv.

3PH Power UPS Systems

APC Products

MGE Products

Schneider Electric Products

Troubleshoot electronics & 3P/1P power

AC & DC power principles

Strong communication & reporting

FSR 5–7 yrs or L1 10 yrs exp with FSR

Educación

Electrical engineering degree or eqv.

Descripción del empleo

Schneider Electric is seeking a skilled Technical Support Engineer to join the North America Operations team in the United States. You will resolve complex UPS-related issues, coach junior technicians, and coordinate with Field Service engineers to drive rapid, quality resolutions.

The role requires strong electrical engineering fundamentals and hands-on troubleshooting of 3PH/Single-phase systems, with on-call after-hours support and close collaboration with field operations.