3-Phase UPS Specialist | L2 Tech Support & Field Coaching

Schneider Electric; Dallas (TX); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards package

401(k) with match

Paid time off

Descripción de la vacante

Schneider Electric seeks an experienced Technical Support Engineer to resolve issues for field service teams and customers, coaching L1 TSEs and coordinating escalations to Level 3 as needed. You will handle 3Phase UPS systems, document findings in CRM, and participate in on-site support.

The role requires strong electrical engineering foundations, excellent communication, and the ability to manage multiple priorities, including after-hours on-call support and cross-functional collaboration.

Formación

• B.S. in electrical engineering or equivalent.
• Experience troubleshooting 3PH UPS systems and related components.
• Strong communication skills and ability to write clear reports.

Responsabilidades

• Respond to customer care center queue calls, emails, and chats.
• Support Field Service Engineers and assist L3 in complex issues.
• Lead resolution for critical/complex problems with 3Phase UPS systems.
• Research and document technical problems and solutions; track cases in CRM.
• Provide after-hours on-call support per rotation.
• Coach junior TSEs and participate in site visits as needed.

Conocimientos

UPS knowledge

Technical escalation

Coaching L1/TSEs

CRM case tracking

Educación

Electrical engineering degree or equivalent

Descripción del empleo

Schneider Electric seeks an experienced Technical Support Engineer to resolve issues for field service teams and customers, coaching L1 TSEs and coordinating escalations to Level 3 as needed. You will handle 3Phase UPS systems, document findings in CRM, and participate in on-site support.

The role requires strong electrical engineering foundations, excellent communication, and the ability to manage multiple priorities, including after-hours on-call support and cross-functional collaboration.