3-Phase Power Support Specialist (L2 Tech)

Schneider Electric Corp; Raleigh (NC); Presencial; USD 86.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

12 holidays per year

15 days paid time off per year

401(k) with company match

Flexible work arrangements

Descripción de la vacante

Schneider Electric is seeking a Technical Support professional for the Secure Power North America Operations in the United States. The role supports Field Service Engineers and acts as a coach for L1 TSEs, handling 3Phase UPS systems and related Schneider Electric products.

The position requires on-site or remote technical support experience, with after-hours on-call rotation and a focus on rapid issue resolution.

Formación

• Strong technical skills with UPS products (APC, MGE, Schneider Electric)
• Ability to handle multiple tasks simultaneously
• Solid customer-focused mindset and communication skills
• Experience in on-site or remote advanced technical support

Responsabilidades

• Respond to Field Service queue calls, emails, and chats in the customer care center
• Support Field Service Representatives in analyzing site technical issues
• Lead resolution for critical/complex UPS issues with data collection, troubleshooting, and escalation to Level 3

Conocimientos

Technical escalation

Multi-tasking

Customer focus

On-site / remote support

Educación

Electrical engineering degree or equivalent

Descripción del empleo

Schneider Electric is seeking a Technical Support professional for the Secure Power North America Operations in the United States. The role supports Field Service Engineers and acts as a coach for L1 TSEs, handling 3Phase UPS systems and related Schneider Electric products.

The position requires on-site or remote technical support experience, with after-hours on-call rotation and a focus on rapid issue resolution.