L2 3-Phase Power Tech Support Specialist

Schneider Electric Corp; Chicago (IL); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) with match

Flexible work arrangements

Job summary

Schneider Electric in Chicago seeks a skilled Technical Support Engineer to provide issue resolution for 3Phase UPS systems and assist Field Service Engineers. You will coach junior TSEs, track cases in CRM, and deliver timely technical escalation support from site or remotely.

The role includes after-hours on-call coverage, collaboration with Service Operations and Quality teams, and ongoing adherence to Schneider Quality processes to drive sustained customer satisfaction.

Qualifications

• Electrical engineering degree or equivalent.
• Experience troubleshooting 3PH UPS systems and related components.
• Strong understanding of AC/DC power and power electronics.
• Excellent communication and report writing skills.
• FSR 5–7 years or L1 with 10 years' experience and FSR training.

Responsibilities

• Respond to Field Service queue calls, emails, and chats in the customer care center.
• Support FSRs in analyzing site technical issues as part of escalation.
• Lead resolution for critical issues on 3Phase UPS systems when needed.
• Research and document technical problems and solutions.
• Coach junior TSEs and perform site visits with Field Service Representatives.
• Provide after-hours on-call support per rotation.

Skills

3PH Power UPS Systems

APC Products

MGE Products

Schneider Electric Products

Troubleshooting electronics

AC & DC power concepts

Excellent communication

Report writing

Education

Electrical engineering degree or equivalent

Job description

Schneider Electric in Chicago seeks a skilled Technical Support Engineer to provide issue resolution for 3Phase UPS systems and assist Field Service Engineers. You will coach junior TSEs, track cases in CRM, and deliver timely technical escalation support from site or remotely.

The role includes after-hours on-call coverage, collaboration with Service Operations and Quality teams, and ongoing adherence to Schneider Quality processes to drive sustained customer satisfaction.