Semiconductor Parts & Order Support Specialist

Kelly Services; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Term life insurance

Retirement savings plan

Transit spending account

Paid holidays

Job summary

Kelly Services is seeking a detail-oriented Customer Service Specialist to join our client’s team in Austin, TX. This onsite role provides courteous, professional service in a fast-paced semiconductor supply chain environment, handling quotes, orders, repairs, shipping, and billing inquiries.

You will manage customer accounts, monitor deliveries, resolve issues promptly, and support inventory programs. The ideal candidate has 2+ years in customer service, an associate degree or higher, and

Qualifications

• Associate’s degree or higher in Business Administration or equivalent experience.
• Minimum 2 years of experience in customer service and order processing; semiconductor industry a plus.
• Proficient in SAP; knowledge of Microsoft Dynamics CRM a plus; strong MS Office skills.

Responsibilities

• Respond to incoming customer calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries.
• Manage customer accounts, including Supplier Managed Inventory (SMI) programs.
• Advise customers on delivery schedules and investigate shipping issues promptly.
• Address and resolve customer complaints or concerns efficiently.
• Overtime, weekends, and holiday work may be required as business needs demand.

Skills

Verbal communication

Telephone etiquette

Customer service

Education

Associate’s degree or higher in Business Administration

Tools

SAP

Microsoft Dynamics CRM

Microsoft Office

Job description

Kelly Services is seeking a detail-oriented Customer Service Specialist to join our client’s team in Austin, TX. This onsite role provides courteous, professional service in a fast-paced semiconductor supply chain environment, handling quotes, orders, repairs, shipping, and billing inquiries.

You will manage customer accounts, monitor deliveries, resolve issues promptly, and support inventory programs. The ideal candidate has 2+ years in customer service, an associate degree or higher, and