Customer Service Rep – Semiconductors (Austin)

Horiba Instruments; Austin (TX); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Medical, dental, vision insurance

Paid holidays and vacation

Resumo da oferta

Horiba Instruments in Austin, TX is seeking a Customer Service Representative I to support our North American Semiconductor group. You will handle orders, provide pricing and delivery details, and maintain order records with accuracy.

The role requires strong communication skills, basic math, and proficiency in Excel/Word. Experience with SAP billing is preferred, with a focus on timely, friendly customer service in a fast-paced environment.

Qualificações

• Minimum 2 years of customer service experience.
• SAP billing experience preferred.
• Basic math skills.
• Strong communication and organizational abilities.

Responsabilidades

• Responds to telephone, mail or fax requests for new orders or changes in service; provides product, pricing, and delivery information; inputs customer orders/changes.
• Inputs and maintains customer order information (e.g., purchase orders, sales orders, quotes, invoices, service orders, work orders, etc.); prints reports.
• Performs system inquiries regarding sales order and shipping status; provides basic instruction to other HORIBA staff regarding dissemination of status information.
• Generates appropriate sales order and shipping documents, corrects billing discrepancies; resolves incorrect term and condition issues with customers.

Conhecimentos

Customer service

Interpersonal skills

Organizational ability

Written and verbal communication

Ferramentas

SAP

Excel

Word

Descrição da oferta de emprego

Horiba Instruments in Austin, TX is seeking a Customer Service Representative I to support our North American Semiconductor group. You will handle orders, provide pricing and delivery details, and maintain order records with accuracy.

The role requires strong communication skills, basic math, and proficiency in Excel/Word. Experience with SAP billing is preferred, with a focus on timely, friendly customer service in a fast-paced environment.