Customer Support Specialist

Kelly Services; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Term life insurance

Retirement savings plan

Transit spending account

Paid holidays

Job summary

Kelly Services is seeking a detail-oriented Customer Service Specialist to join our client’s team in Austin, TX. This onsite role provides courteous, professional service in a fast-paced semiconductor supply chain environment, handling quotes, orders, repairs, shipping, and billing inquiries.

You will manage customer accounts, monitor deliveries, resolve issues promptly, and support inventory programs. The ideal candidate has 2+ years in customer service, an associate degree or higher, and

Qualifications

• Associate’s degree or higher in Business Administration or equivalent experience.
• Minimum 2 years of experience in customer service and order processing; semiconductor industry a plus.
• Proficient in SAP; knowledge of Microsoft Dynamics CRM a plus; strong MS Office skills.

Responsibilities

• Respond to incoming customer calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries.
• Manage customer accounts, including Supplier Managed Inventory (SMI) programs.
• Advise customers on delivery schedules and investigate shipping issues promptly.
• Address and resolve customer complaints or concerns efficiently.
• Overtime, weekends, and holiday work may be required as business needs demand.

Skills

Verbal communication

Telephone etiquette

Customer service

Education

Associate’s degree or higher in Business Administration

Tools

SAP

Microsoft Dynamics CRM

Microsoft Office

Job description

Customer Support Specialist

Company: Kelly Services

Location: Onsite - Austin, TX 78704

Assignment Length: 1 Year

Position Overview

Kelly Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our client’s team in Austin, TX. This role is responsible for providing courteous and professional service in a fast-paced supply chain environment within the semiconductor industry.

Responsibilities

• Respond professionally to incoming customer phone calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries
• Manage customer accounts, including maintaining Supplier Managed Inventory (SMI) programs
• Advise customers on delivery schedules and investigate shipping issues promptly
• Address and resolve customer complaints or concerns efficiently
• Overtime, weekends, and holiday work may be required as business needs demand

Qualifications

• Associate’s Degree or higher in Business Administration, or equivalent experience
• Minimum 2 years of experience in customer service and order processing; experience with parts shipping/receiving administration, materials planning, purchasing, or product support by telephone preferred—especially in the semiconductor industry
• Proficient in SAP (preferred); knowledge of Microsoft Dynamics CRM a plus
• Strong verbal communication skills and professional telephone etiquette
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…

We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.