Customer Support Specialist

Kelly; Austin (TX); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus and holiday pay plans

Transit spending account

Paid sick leave

Résumé du poste

Kelly Services is seeking a detail-oriented Customer Service Specialist to join our client’s team in Austin, TX, onsite. The role focuses on courteous, professional service within a fast-paced supply chain in the semiconductor sector.

Responsibilities include handling quotes, orders, repairs, warranty, shipping inquiries, and account management with SMI programs. The position is a 1-year assignment and may require overtime, weekends, and holidays as needed.

Qualifications

• Associate’s Degree or higher in Business Administration, or equivalent experience.
• Minimum 2 years of experience in customer service and order processing; semiconductor industry experience preferred.
• Proficient in SAP (preferred); knowledge of Microsoft Dynamics CRM a plus.
• Strong verbal communication skills and professional telephone etiquette.
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

Responsabilités

• Respond professionally to incoming customer phone calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries.
• Manage customer accounts, including maintaining Supplier Managed Inventory (SMI) programs.
• Advise customers on delivery schedules and investigate shipping issues promptly.
• Address and resolve customer complaints or concerns efficiently.
• Overtime, weekends, and holiday work may be required as business needs demand.

Connaissances

Customer service

Order processing

Verbal communication

Telephone etiquette

Microsoft Office

Formation

Associate’s Degree or higher

Outils

SAP

Microsoft Dynamics CRM

Microsoft Office

Description du poste

Position Overview

Kelly Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our client’s team in Austin, TX. This role is responsible for providing courteous and professional service in a fast-paced supply chain environment within the semiconductor industry.

Company: Kelly Services
Location: Onsite - Austin, TX 78704
Assignment Length: 1 Year

Responsibilities

• Respond professionally to incoming customer phone calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries
• Manage customer accounts, including maintaining Supplier Managed Inventory (SMI) programs
• Advise customers on delivery schedules and investigate shipping issues promptly
• Address and resolve customer complaints or concerns efficiently
• Overtime, weekends, and holiday work may be required as business needs demand

Qualifications

• Associate’s Degree or higher in Business Administration, or equivalent experience
• Minimum 2 years of experience in customer service and order processing; experience with parts shipping/receiving administration, materials planning, purchasing, or product support by telephone preferred—especially in the semiconductor industry
• Proficient in SAP (preferred); knowledge of Microsoft Dynamics CRM a plus
• Strong verbal communication skills and professional telephone etiquette
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.