Hybrid Semiconductor Client Engagement Specialist

JAD Group Inc.; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Health benefits

Job summary

A leading semiconductor company in Austin, TX is seeking a Customer Engagement Specialist to provide vital customer support. This full-time role requires strong project management skills and proficiency in Microsoft Office 365. You will handle service requests efficiently and work collaboratively to ensure exceptional customer service. Join a dynamic environment where your contributions will make a meaningful impact in the semiconductor industry.

Qualifications

• Minimum four years in customer success environment.
• Demonstrated project management experience.
• Ability to type 40 words per minute.
• Polished phone presence with superior communication skills.

Responsibilities

• Process service requests across multiple channels.
• Evaluate support requests and determine actions.
• Provide status updates and manage order follow-up.
• Communicate effectively with various internal departments.

Skills

Project Management

Microsoft Office 365 proficiency

PC troubleshooting

Verbal and written communication

Multi-tasking

Time-critical prioritization

Education

HS Diploma or higher

Job description

A leading semiconductor company in Austin, TX is seeking a Customer Engagement Specialist to provide vital customer support. This full-time role requires strong project management skills and proficiency in Microsoft Office 365. You will handle service requests efficiently and work collaboratively to ensure exceptional customer service. Join a dynamic environment where your contributions will make a meaningful impact in the semiconductor industry.