Semiconductor Customer Service Manager - Field Ops

KLA Corporation; Phoenix (AZ); On-site; USD 92,000 - 157,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) match

ESPP

Tuition reimbursement

Paid time off

Holidays

Wellness program

EAP

Job summary

KLA in Phoenix, AZ is seeking a proactive Field Service/Customer Operations professional to drive service delivery and customer satisfaction. You will lead field service operations, manage key customer relationships, coordinate cross-functional teams, and support revenue forecasting and account objectives.

Requirements include 3+ years in semiconductor or related field, 2–3 years in customer-facing roles, and fluency in Chinese and English.

Qualifications

• 3+ years in semiconductor field or related experience.
• 2–3 years in a customer-facing role.
• Fluent in Chinese and English (written and spoken).
• Strong execution and coordination skills.
• Strategic, proactive, and driven.

Responsibilities

• Lead Field Service operations and manage customer relationships.
• Coordinate service operations to meet customer goals and KPIs.
• Forecast quarterly and annual revenues and support account objectives.
• Develop operational plans to increase customer satisfaction and service market share.
• Review equipment specs, warranties, SLAs, and contractual terms.

Skills

Semiconductor industry experience

Customer-facing leadership

Bilingual Chinese & English

Project coordination

Strategic thinking

Job description

KLA in Phoenix, AZ is seeking a proactive Field Service/Customer Operations professional to drive service delivery and customer satisfaction. You will lead field service operations, manage key customer relationships, coordinate cross-functional teams, and support revenue forecasting and account objectives.

Requirements include 3+ years in semiconductor or related field, 2–3 years in customer-facing roles, and fluency in Chinese and English.