Senior Field Service & Customer Success Manager (Semiconductors)

KLA; Phoenix (AZ); On-site; USD 92,000 - 157,000; Full time

Job summary

KLA in Phoenix, AZ is seeking a seasoned professional to lead and coordinate field service operations for semiconductor customers. You will drive customer relationships, oversee quarterly/annual revenue planning, and ensure service excellence across sites in the region.

Ideal candidates bring 3+ years in semiconductor field, strong English and Chinese communication, and a strategic mindset to improve service delivery and win market share.

Qualifications

• Minimum 3+ years in semiconductor field
• 2–3 years in a customer-facing management role
• Fluent in Chinese and English (written and spoken)
• Strong execution and coordination skills
• Strategic, proactive and driven

Responsibilities

• Lead Field Service operations for customers, establishing strong relationships
• Coordinate service operational activities to meet customer goals
• Drive improvement initiatives and resolve issues (tool or service)
• Oversee monthly, quarterly, and annual performance reviews of the CSE team
• Develop and implement operational plans to increase customer satisfaction and market share
• Track equipment, warranty, contracts, and performance metrics

Skills

Customer Service

Team Leadership

Forecasting & Budgeting

Strategic Planning

Bilingual English/Chinese

Cross-functional Collaboration

Problem Solving

Job description

KLA in Phoenix, AZ is seeking a seasoned professional to lead and coordinate field service operations for semiconductor customers. You will drive customer relationships, oversee quarterly/annual revenue planning, and ensure service excellence across sites in the region.

Ideal candidates bring 3+ years in semiconductor field, strong English and Chinese communication, and a strategic mindset to improve service delivery and win market share.