Semiconductor Service Lead & Customer Success Manager

KLA Corporation; Phoenix (AZ); On-site; USD 92,000 - 157,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(K) including company matching

Employee stock purchase program (ESPP)

Student debt assistance

Tuition reimbursement program

Development and career growth programs

Financial planning benefits

Wellness benefits including an EAP

Paid time off and paid holidays

Family care and bonding leave

Job summary

KLA Corporation in the United States is seeking a results-driven service operations professional to lead field service activities and drive customer success. You will coordinate cross-functional teams, manage service performance, and support revenue growth across our semiconductor customers.

The role requires strong communication, strategic thinking, and a hands-on approach to balancing operations with customer needs in a fast-paced environment.

Qualifications

• 3+ years in semiconductor field and/or experiences.
• Managerial experience in a customer-facing role for 2-3+ years.
• Good command of English and Chinese communication in writing and speaking.
• Strong execution and coordination skills.
• Strategic and forward thinker who is proactive, upbeat and driven.

Responsibilities

• Lead Field Service operations and establish strong customer relationships at all levels.
• Forecast and support quarterly and annual business revenues and align with customer agreements.
• Analyze operational processes and train teams to improve service delivery and customer satisfaction.
• Collaborate with Account teams to meet regional targets and drive service market share.

Skills

Semiconductor field experience

Customer-facing leadership

Bilingual English/Chinese

Strategic thinking

Coordination and execution

Job description

KLA Corporation in the United States is seeking a results-driven service operations professional to lead field service activities and drive customer success. You will coordinate cross-functional teams, manage service performance, and support revenue growth across our semiconductor customers.

The role requires strong communication, strategic thinking, and a hands-on approach to balancing operations with customer needs in a fast-paced environment.